Roam Like at Home
In line with Roam Like At Home legislation, we have introduced a Fair Usage Policy to ensure end user allowances are being used for purpose whilst roaming.
Inclusive roaming services on our mobile tariffs have been built for business customers who travel periodically, and not those who roam across foreign networks on a semi-permanent or permanent basis.
If a customer uses their mobile in destinations outside the UK that qualify for inclusive access to standard bundles (this includes those countries that qualify for daily roaming services such as World Travel Select and/or legislation such as Roam Like At Home), for more than 50% of the time in any four-month rolling period, they can expect to receive a communication requesting a moderation of roaming services.
If a customer’s usage continues to exceed 50%, as described above, over the two-week period following the first notification, FreeClix reserves the right to either charge customers for this excessive usage or bar roaming services. Customers will be notified before any action is taken.