Subject to change
Our tariffs are subject to change. FreeClix will ensure at least 30 days’ notice is given before any changes take effect.
30 days notice is required for any disconnection. Customers are not required to pay fees and/or notice periods outside of the agreed minimum term when cancelling.
However, as we do not tie our customers to longer term agreements of 12, 18 or 24 months upwards, we will continue to enforce a 30 day notice period alongside a £40 exc vat Cease Fee per connection, payable for disconnection requests of 25+ numbers that have not been active for at least 24 months.
New Business Only
The tariffs within this guide (including mobile broadband tariffs and shared data bundles) are aimed at new business only. Migrations and standard re-signs may be exempt, or not qualify for incentives. check with your account manager.
All same network migrations will be charged £30 + vat per connection.
Tariff Change Fee
If you would like to move existing connections/base on to the new tariffs detailed within this guide, there will be a Tariff Change Fee of £40 +vat per number. In line with our cease fee policy, connections active for over 24 months will be exempt from this charge.
Gateways/Artificially Inflated Traffic (AIT)
FreeClix does not allow SIMs to be used in any equipment which enables the routing of calls or data (including, without limitation, text or picture messages) from fixed apparatus or standard devices to mobile equipment, by establishing a mobile to mobile call or transmission. Nor does it allow the use of any equipment which enables the sending of bulk SMS, voice or data services. FreeClix reserves the right to suspend without notice should we believe that such equipment is being used. During suspension, the liability for any access charges or calls will rest with the customer.
Roaming Fair Usage Policy
In line with Roam Like At Home legislation, we have a Fair Usage Policy to ensure end user allowances are being used for purpose whilst roaming.
Inclusive roaming services on our mobile tariffs have been built for business users who travel periodically, and not those who roam across foreign networks on a semi-permanent or permanent basis.
If a customer uses their mobile in destinations outside the UK that qualify for inclusive access to standard bundles (this includes those countries that qualify for daily roaming services such as World Travel Select and/or legislation such as Roam Like At Home), for more than 50% of the time in any four-month rolling period, they can expect to receive a communication requesting a moderation of roaming services.
If a customer’s usage continues to exceed 50%, as described above, over the two-week period following the first notification, FreeClix reserves the right to either charge customers for this excessive usage or bar roaming services. Customers will be notified before any action is taken.
What is ‘pro rata’ billing?
Mobile subscriptions are paid for in advance and invoices are based on a set monthly bill date – usually 1st of every month. On a connection’s first invoice, or first invoice after a tariff change, there will often be some pro rata billing.
Example – First invoice since connection
This is when the additional line rental cost that hadn’t been charged in advance is added to the first full month’s line rental cost. For example, if your monthly line rental is £10.00pcm and your subscription is connected on the 15th of the month, you will receive a bill on the 1st of the following month covering all of that month, plus the unpaid 15 days’ line rental from the previous month. Making that bill total £15.00.
Example – First invoice after tariff/bolt-on amend
This is when the system has to balance the total cost of line rental after a mid-month change in monthly invoice value. For example, if the monthly line rental is £10.00pcm and you amend a tariff to £15.00pcm on the 15th of the month, the system initially recognises that it has overcharged you for the £10.00 tariff, so it will credit £5.00 back. It will then invoice the new cost for the remainder of that month (£7.50), plus the following month in advance as standard. The bill on the 1st of the following month, after the amend, will show in the summary a line rental cost of £22.50 with a credit for the £5.00 owed, meaning that month’s total line rental cost was £17.50.
What is ‘pro rata’ bundle allowance?
Like pro rata billing, pro rata bundle allowance also occurs in the first month after initial connection and/or during the month of any amendment.
Example – Data bolt-on applied
When we quote a price for any bolt-on, that package is based on the bolt -on being applied during the whole billing period of any given month. However, if you apply an bolt -on part way through a month, you will only receive part of the allowance (as you will only be billed part of the cost). If you apply a standard 5GB bolt -on against a subscription on the 15th of the month, and your bill date falls on the 1st, you will only receive half the allowance for the remainder of that month. In addition, if you replace an existing bundle, i.e. swap a 5GB bolt-on for a 10GB bolt-on under the same circumstances, both bundle allowances will be prorated, meaning in this instance the user would only be entitled to approximately 2.5GB for the first 15 days and then 5GB for the rest of the month. Any usage prior to the 15th would be re-rated and additional costs may occur. To avoid this, please use data top-ups as these do not pro-rate if applied mid-month.
30-day minimum rule for add-ons
To avoid confusion and potential bill shock, FreeClix implement a 30-day minimum application policy for add -ons. This ensures any pro rata bundle allowance is maximised by remaining against that for at least one bill run.
Why must I put tariff/add-on amend requests in writing?
We like to ensure all of our processes remain simple, yet safe and in line with industry best practice. The main purpose of this is to avoid unnecessary billing errors, credits or disputes. We ask that all of our customers request any cost changing amendments in writing, which also helps provide security for the customer.
What is a ‘buyout’ and why must I pay this?
All active subscriptions will have a set minimum connection term, whether it is 30 days or 24 months, which is based on the terms of your agreement. As such you would be liable to cover the cost of the line for the whole of that term. In the event you wish to disconnect or change supplier mid-way through an agreement, or without serving the agreed notice period once outside of minimum term, you would be liable to pay a ‘buyout’ fee. A buyout fee would be generated based on the remaining cost of line rental to full contractual term and may also include set termination fees (see your own agreement for details on whether these charges apply to you).