Support Services

Technical Help Desk Resources for your IT Users

We won’t bamboozle your users, but we will take the hassle out of your day-to-day IT operations and provide knowledgeable technical escalation for your team.

Support Services

With the help of our leading IT industry software Autotask® our service desk is at the very heart of everything we do and drives best practice throughout our organisation.  We can keep in depth records of Service Level Agreements (SLAs), support notes, incidents and contracts relating to your business systems.  Utilising Autotask’s client portal you can access real-time data, communicate with our fully trained IT professionals instantly, see ticket progress, scheduled works and accounted time all in one place.

For our contracted support clients we install Autotask® Endpoint Management (AEM).  This enables us to remotely login and assist with any problems that may arise quickly, allowing you to carry on doing what you do best – running your business.  The agent actively monitors your equipment to report on system health, patching and licensing, giving us essential information to provide proactive support.

Many clients see us as their IT department. Our support packages are fully flexible and can be tailored to your business needs. Our payment models can enable you to budget your IT costs throughout the entire year or can work around your cashflow.

We can give you the peace of mind that your IT systems are being looked after by professionals.

 

Why choose FreeClix as your Support Provider?

Our IT support services will be matched to your requirements after we've taken the time to understand your business.

FLEXIBLE CONTRACTS

Ensure your outsourcing to us scales with you and saves you money. No need to sign up for lengthy contract terms - our no-commitment options offer great value.


GREAT SUPPORT

When you're frustrated and need help we really feel it too. Our friendly team take the time to get to know your business so we can help you quickly and make you and your users happy again.

TAILORED TO YOU

We never oversell. We work around your IT strategy to ensure our products and services are the right fit for you - not the other way around.


SUPER REPORTING

The information you need to ensure your IT performance and security are easily available. Basic or advanced - have it your way.


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Have a question? Call us now on 01603 703340