With the help of our leading IT industry software Autotask® our service desk is at the very heart of everything we do and drives best practice throughout our organisation. We can keep in depth records of Service Level Agreements (SLAs), support notes, incidents and contracts relating to your business systems. Utilising Autotask’s client portal you can access real-time data, communicate with our fully trained IT professionals instantly, see ticket progress, scheduled works and accounted time all in one place.
For our contracted support clients we install Autotask® Endpoint Management (AEM). This enables us to remotely login and assist with any problems that may arise quickly, allowing you to carry on doing what you do best – running your business. The agent actively monitors your equipment to report on system health, patching and licensing, giving us essential information to provide proactive support.
Many clients see us as their IT department. Our support packages are fully flexible and can be tailored to your business needs. Our payment models can enable you to budget your IT costs throughout the entire year or can work around your cashflow.
We can give you the peace of mind that your IT systems are being looked after by professionals.