How to choose the right telecoms services and provider for your business

Whether you’re in the early stages of setting up your business, or a well established business looking for a better deal, choosing the right service provider is an important decision.

A recent Ofcom article stated that 34% of businesses believe they don’t have the confidence to identify products and services that could benefit their organisation.

Determining what telecoms products and services your business requires is a business essential task so here are a few things you should consider when looking for your telecoms services and providers:

  • What services will you need?
  • Do you know what your current usage is?
  • Is it likely to stay the same  or change in the future?
  • Do you require any special allowances e.g. international calls?
  • Do you have any special requirements for your service e.g. speed?
  • How much does your budget allow to be spent on the services?
  • What level of service do you require e.g. time taken to fix an interruption to service?

Many telecoms providers can offer a wide array of products and services ranging from standard basic services, right through to bespoke technical products. Wherever you are in the UK you will find telecommunications providers who are able to offer you business contracts. With the continued improvements in the UK’s communications infrastructure, it is becoming much easier to now conduct business remotely.

Finding a provider

The Broadband Delivery UK (BDUK) is the body that is delivering the government plan to extend Superfast broadband. Informationa regarding Superfast projects can be found using the Superfast Projects map.

It is important to note that not all providers offer products with a SLA for service availability, meaning that from time to time there may be temporary downtime in your service.

Many providers sell both residential and business products and services and it is important to determine  what product will best suit your needs. If you are a business considering a residential tariff you will need to check the terms and conditions carefully. Often there can be advantages in using products that are specifically tailored to business use. For example, landline products will often come with improved service levels and priority customer service.

Data and broadband connections: what do you need?

Your data or broadband requirements will usually depend on what kind of business you are. It’s best to discuss with your provider to ensure you needs are met, but here are a few things to consider that may be important to your business:

Online presence?:

For sole traders and small businesses, either basic ADSL fixed broadband (typically up to 24Mbit/s) or mobile broadband may be sufficient if you have minimal data needs.

Digital sales and e-commerce:

Are you running an online shop? – if it’s a low demand service, a basic connection will suit, if you’ve got intensive usage needs, superfast broadband through Fibre (typically up to 76 Mbit/s) or Cable (which typically provides up to 152 Mbit/s) might be best. Consider back-ups too.

Connected employees?:

If you’re running an office where everyone needs to be connected, you’ll probably require a Superfast product along with over the top VoIP, video-conferencing and hosted services.

Heavy data user?:

May require a more tailored product such as Ethernet or Leased Lines. Look out for products with symmetric service and enhanced SLAs.

Design, production, manufacturing?:

You may want a FTTP connection (up to 1GBit/s) to allow for rapid data transfer. Low latency and jitter may well be crucial.

If you’re a new business looking for first time connectivity or an established business looking for a change, why not get in touch with us here at FreeClix, we provide guidance and expert knowledge to get you connected with the most suitable telecoms products and services for your business.

Call us today on 01603 703340