We hope your services are always running as they should be but we know you may need our help and support from time to time. On this page you’ll find all the information you need relating to help with our products and services and how to receive support.
Support for each service is outlined below, with when you can contact us and the best ways to contact us.
| Service / Product | Support hours | Support contacts |
| Leased Line | 247 x 365 support available | 01603 703340 opt 2 helpdesk@freeclix.com |
| SimRush | Mon-Fri 9am-5pm (excluding bank holidays) | 01603 703340 opt 2 Helpdesk@freeclix.com |
| BT FTTx & xDSL With premium or enhanced care | 247 x 365 Support available | 01603 703340 opt 2 helpdesk@freeclix.com |
| All other FTTx & xDSL services | Mon-Fri 9am-5.30pm (Excluding bank holidays) | 01603 703340 opt 2 helpdesk@freeclix.com |
| HVoice/VoIP | Mon-Fri 9am-5.30pm (Excluding bank holidays) | 01603 703340 opt 2 helpdesk@freeclix.com |
| SIP Trunks & PBX | 247 x 365 Support Available | 01603 703340 opt 2 helpdesk@freeclix.com |
| SIMs | Mon-Fri 9am-5pm (excluding bank holidays) | 01603 703340 opt 3 dps@freeclix.com |
| FreeClix Supplied Hardware | Mon-Fri 9am-5.30pm (excluding bank holidays) | 01603 703340 opt 2 |
| Block hours support package | 247 x 365 Support Available | 01603 703340 opt 2 |
Not seeing your service in the list above? Please email helpdesk@freeclix.com requesting the support information for the service you’re looking for and we’ll be happy to provide you this information.
Last updated February 2022
