We are committed to providing a quality of service which fully meets the prescribed and inferred requirements of our clients. It is our vision that FreeClix becomes seen as the experts of choice for customers and potential customers requiring the Provision of business internet and telecommunications including Wired and Wireless Networks, Uninterrupted Hosting, Co-Location, Disaster Recovery and Leased Line services.
This is demonstrated in our core values which are:
1. People Come First
2. Act with integrity and respect
3. Build a successful team
4. Be the customer
5. Simplify not complicate
6. Quality is a journey not a destination
- Being focused on our customers’ requirements – listening understanding and acting on their requirements to deliver a quality outcome in a timely and efficient manner.
- Proud of the high-quality work we deliver – taking pride in everything that we deliver on behalf of our customers in pursuance of delivering successful projects.
- Committed to setting, measuring, reviewing and achieving Key Performance Indicators (KPIs) which drive real improvements and add demonstrable value to our business.
- Passionate about what we do – providing our services with energy and enthusiasm driven by our passion for excellence within the boundaries prescribed by our customers.
- Committed to our staff – the company’s strength is in the passion and commitment of its employees and the company is equally committed to them.
- Continually learning and innovating – we encourage continuous research and development to enhance our services and our staff.
- Regularly reviewing our service outputs – identifying continuous improvement opportunities by acting on management information, customer evaluation and feedback and by following up on internal and external audit findings.